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Frequently asked questions
Answers about scratch cards, CBT practice, exam registrations and your account. Can't find what you need? Tap the chat icon in the bottom-right.
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Scratch cards 5
CBT practice 4
Exam registrations 3
Payment & billing 3
Account & login 2
Certificates 1
General 1
Scratch cards
How do I buy a scratch card?
Open the shop page, choose the exam type (WAEC, NECO, JAMB, NABTEB, NYSC), set the quantity, and pay with Paystack. The PIN is emailed to you within minutes during business hours.
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How long does PIN delivery take?
Most PINs arrive within 5–10 minutes during business hours (8am–8pm WAT). If it's been longer than 30 minutes, check your spam folder, then reply to your order email and we'll resend it.
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I paid but didn't get my PIN. What do I do?
1. Check your spam / junk folder first.
2. Log in to your dashboard at /dashboard/orders — your PIN shows up there once delivered.
3. If still missing after 30 minutes, reply to your order confirmation email or WhatsApp +234 812 776 6120 with your order reference (begins with SCI-).
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2. Log in to your dashboard at /dashboard/orders — your PIN shows up there once delivered.
3. If still missing after 30 minutes, reply to your order confirmation email or WhatsApp +234 812 776 6120 with your order reference (begins with SCI-).
How do I check my WAEC result with the PIN?
Visit waecdirect.org, enter your exam number, choose your exam year, then paste the WAEC PIN we sent you. Click Submit to view the result.
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Can one PIN check multiple results?
Each scratch card PIN can typically be used 5 times for WAEC, 5 times for NECO, and the JAMB e-PIN has different usage limits per service. Buy one PIN per candidate.
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Still stuck?
Chat with Spring AI in the bottom-right corner — it can hand you off to a real person.