Help centre
Frequently asked questions
Answers about scratch cards, CBT practice, exam registrations and your account. Can't find what you need? Tap the chat icon in the bottom-right.
All
Scratch cards 5
CBT practice 4
Exam registrations 3
Payment & billing 3
Account & login 2
Certificates 1
General 1
Account & login
How do I reset my password?
On the login page click Forgot password?. We'll email you a one-time login link — open the email, click the link, and you're in. Set a new password from your profile if you want one.
Permalink
How do I stop receiving emails from you?
Two options:
1. Exam reminders: turn off the toggle in your profile.
2. Newsletter: every newsletter has an Unsubscribe link in the footer.
We never send promotional emails to people who haven't opted in. Transactional emails (order confirmations, password resets) can't be turned off.
Permalink
1. Exam reminders: turn off the toggle in your profile.
2. Newsletter: every newsletter has an Unsubscribe link in the footer.
We never send promotional emails to people who haven't opted in. Transactional emails (order confirmations, password resets) can't be turned off.
Still stuck?
Chat with Spring AI in the bottom-right corner — it can hand you off to a real person.