Help centre
Frequently asked questions
Answers about scratch cards, CBT practice, exam registrations and your account. Can't find what you need? Tap the chat icon in the bottom-right.
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Scratch cards 5
CBT practice 4
Exam registrations 3
Payment & billing 3
Account & login 2
Certificates 1
General 1
CBT practice
How does CBT practice work?
Choose JAMB, WAEC or NECO, pick your subjects and how many questions, then take a timed mock exam just like the real CBT. You get 2 free practice sessions every month. Unlock unlimited practice for a one-time ₦3,000 payment.
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How do I unlock unlimited CBT practice?
Two ways:
1. Online: pay ₦3,000 once at /dashboard/cbt/access via Paystack.
2. Scratch card: buy a Springtower CBT access card from our office, then redeem the PIN on the same page.
It's a one-time payment — no monthly fees. Lifetime access.
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1. Online: pay ₦3,000 once at /dashboard/cbt/access via Paystack.
2. Scratch card: buy a Springtower CBT access card from our office, then redeem the PIN on the same page.
It's a one-time payment — no monthly fees. Lifetime access.
Is CBT practice free?
You get 2 free mock sessions every month, no payment required. After that you can either wait for next month or unlock unlimited practice for ₦3,000 (one-time, lifetime access).
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My CBT session crashed — what happens to my score?
Sessions are saved automatically. Log back in and go to /dashboard/cbt/results — your last attempt should be there. If it isn't, reply to a support agent and we'll look into it.
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Still stuck?
Chat with Spring AI in the bottom-right corner — it can hand you off to a real person.